Troubleshooting

• A visit will not load.

  Refresh, try again from the hub, or wait a minute. Contact our 24/7 support on Livechat if you still have issues.

• Deposit not showing in my wallet.

  Crypto deposits confirm after the payment processor marks them complete. If it stays pending a long time, check Wallet history or contact our 24/7 support team on livechat with a screenshot of the transaction details.

• I am offline and cannot start a session.

  Reconnect to the internet. The work hub shows an offline banner until connection returns

• I hit the daily limit but the queue shows remaining items.

  “Remaining” can include assignments you can no longer complete today after the Daily limit. The session ended message explains limit vs availability.

• Login says email not confirmed.

  Use the verification link sent to your email or request a new one from the login or settings flow.

• My attention check failed and the session paused.

  Return to the work hub and start or resume when ready. Repeated failures may hurt your rating—focus on the visit screen during checks

• Page says plan expired but I paid.

  Once you deposit funds to your wallet you need to complete the upgrade so your account moves to the new plan.

• Withdrawal stuck on pending.

  Allow our finance team to process your payout within 1-2hours. You can always reach out to our support team on livechat if you have any issues.

• Wrong crypto network used on deposit.

  Sending on an unsupported network can delay or lose funds. Always follow the coin and network shown in checkout.